unable to leave a review

[deeeceee]

Hi! im trying to leave a couple reviews but a popup says the community terms of use have changed by pressing "continue" it means i agree. however i click continue and its just a never ending loop on a computer browser and and forever loop of having to press continued on the sephora app. please help me! thankyou 

[Stream277]

Having the same issue here. Multiple computers, multiple browsers. 

[LaurieBT]

@Stream277, I'm sorry for the trouble! Our technical teams are currently looking into this, and we hope to have it resolved soon.

[linden777]

exact same problem

[lindsaybeam]

I have this same issue. Help please!

[LaurieBT]

@deeeceee, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with a screenshot of the error message you're seeing, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[Aaargh]

I have the same issue and I have seen others in this group are encountering it.  Sephora,  Please fix it for the sake of all of your users!  

[deeeceee]

i turned on private messaging! are you able to send me a PM first its making me agree to the terms again. i have a screenshot to share. thanks!

[keelybt]

@Aaargh Thank you! Our technical team is looking into this issue and we hope to have it resolved soon. 

[keelybt]

@linden777 Thank you! Our technical team is looking into this issue and we hope to have it resolved soon. 

[keelybt]

@lindsaybeam @Aaargh @linden777 We are looking into this issue. Can you please share a screenshot of what you are seeing when you attempt to leave a review? 

[Aaargh]

I see the same as the website screenshots provided by the others.  It just spins and will not advance to allow a review to be posted.   I also tried to post a review  on the app and got this error message:

.

[Kay819]

I came across this same issue - this is what I see when I try to leave a review/sign in. 

[keelybt]

@Kay819 Thank you! I have shared this with our technical team to look into further. 

[linden777]

 comes up both on laptop and mobile (different browsers). Came up just now when I tried to hit reply to this thread. I had to refresh and managed to do this reply. But it keeps happening when I try to leave a review.