shipping before holidays

[chloemay07]

when i make an order it is supposed to come in 1 day, it has been 5 the post office still hasn’t processed my package after it was delivered 4 days late and dropped off in the middle of the night, im disappointed and angry. at this point i dont even want my stuff anymore. this is the most unprofessional experience ive ever had. not impressed im absolutely livid, dont say things will be fixed when clearly they wont be. nothing was done until i complained so once again here i am.

[LaurieBT]

@chloemay07, thank you for sharing this with us. I'm sorry your package has not been delivered yet. It looks like your private messages are turned off. You may adjust your messaging preferences in your Community settings, and send me a message with your order number if you would like us to look into this further. Alternatively, please contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. 

Best regards,

Laurie