sephora products

[KatP55]

Hi there .... I understand your 30 return policy however , I am inquiring on why your company does not back up your own line. 

Sephora has denied me 2 x for attempting to exchange an eyeshadow stick ( the non waterproof one) that was falling out of the

packaging. If you tipped it upside

down , the product ( the whole stick )  would fall out. The answer was "no" due to it being outside the 30 day window. The other

time was 

a Sephora liquid eyeliner and the circle top came off ( it is imperative to stay intact due to  the amount of liquid it will allow out of

the eyeliner. If these are damaged Sephora Collection products and the packaging is not cooperating, why can your company

stand behind that? I just wanted to "exchange" for a working product... Thank you 

[LaurieBT]

Hi @KatP55, I'm sorry to hear about your experience! If there are any issues with your items, we're happy to assist within our return policy window. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Thank you!