returning a concealer

[bella2738]

hi, i bought the born this way concealer  with a gift card online and it’s too dark + it has coconut water (i’m allergic). can i return this in store? would the refund be transferred onto my account? 

[LaurieBT]

Hi @bella2738,

I'm sorry this item is not working out! Yes you can return it in-store. If you return it within 1-30 days of purchase you can receive the funds back on a gift card. If you return it within 31-60 days of purchase, you can receive an exchange or a Store Merchandise Credit, which can only be redeemed in stores. For our full return policy please visit: https://www.sephora.com/beauty/returns-exchanges

Best,

Laurie

[bella2738]

hi laurie,

thank you so much for your help! i have one more question, can i return it at a sephora thats inside of a kohls or does it have to be an individual store? 

[LaurieBT]

Of course, @bella2738! Online orders can only be returned in our freestanding stores or by mail. They can't be returned in Kohl's locations. Thank you!

Best,

Laurie