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Post in Customer Support

return without packaging

hello, i bought a concealer about 70 days ago from sephora (still have receipt) but realized that the color is too dark for me, it is barely used as had been using my older one until it finished 1 week ago. Can i exchange it for the right color? I just don't have the original package it came in but have the receipt and it is in excellent condition, barely used as color was too dark.

Re: return without packaging

Hello @malouc! The original packaging is not required when making a return.  Please take the item and your original receipt to your local store for further assistance.  Please note that since the item was purchased more than 30 days ago, you will be issued a store credit for your return.  I hope this helps! 

 

Regards, 

Kevin

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