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Post in Customer Support
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goldenisabella
NEWCOMER I Vib
‎09-24-2021 10:12 PM
‎09-24-2021 10:12 PM

"Unable to Locate" package error

Hi, my order was supposed to be delivered today but my tracking info says "unable to locate". I assume this means they couldn't find my mail room at my university, but I've ordered to this same address before with no issues. How do I locate/make sure that I get my order?

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DaneeBT
MOD Rouge
‎09-25-2021 06:12 AM
‎09-25-2021 06:12 AM

Re: "Unable to Locate" package error

Hi @goldenisabella,

 

Oh no! I will send you a PM.

 

Always,

Danee

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  • 1 reply
  • ‎09-24-2021 10:12 PM
  • 289 views
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