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Post in Customer Support
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"Find in Store" function not working for my location?

 I'm curious as to why nothing ever appears to be in stock at my local (JCP) Sephora when using the "Find in Store" function on a product page. Searches show other nearby locations, and appear to be updating over time, but for the past several weeks my local Sephora never comes up. It does, however, appear on a "Find a Store". 

 

Is this not an automated system? What's the deal?

2 Replies

Re: "Find in Store" function not working for my location?

Hi @Zexious, I am not showing that the "find in store" option shows results for Sephora inside JCPenney locations! It may have something to do with the inventory there being connected directly to JCPenney and we may not have access to it.  I would recommend reaching out to them directly for verify any stock questions you may have! I apologize for the inconvenience. 

 

Regards, 

Kevin

Re: "Find in Store" function not working for my location?

Nooo 😞 I didn't even realize!

Thank you for taking the time to answer my question. I know that hasn't always been the case; any insight on the change in policy?

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