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Post in Customer Support

price matching

So I would like to know if sephora would be interested in price matching to brand websites when they have sales or discounts because here's my thing I love Too Faced its just they have really bad shipping service so I purchased their Christmas collection and lips directly from their websites because they had a 20 percent off discount and my order has been in the processing status for a while now my reasoning is that the reason why Sephora should start price match is #1 I lose the benefit of earning points which is a huge problem if u want to get to the Rouge Status #2 Again shipping from sites isnt always the greatest and I love my 2 day flash shipping from Sephora #3 This should become a thing just because I feel this would bring more people to Sephora considering you have competition from Ultra Beauty and throwing it out there its extremely easier to become a platinum member over there at Ultra Beauty.

Re: price matching

Hi @diamondlove,

 

Thanks so much for your feedback! 

 

At Sephora, we strive to provide the best service to our clients and your feedback is always welcome and appreciated. 

 

Best regards,

Laurie

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