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Post in Customer Support
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Anonymous Insider

package!!!

My Sephora order states that it has been delivered but I cannot find it outside or near my home. I asked my neighbors and they said they didn't see anything. I think it was either misdelivered or stolen, what can I do?? It was over $100 of products please help

Re: package!!!

Hi abarr184516,

 

I'm so sorry to hear you have not been able to locate your order! Occasionally our shipping partners will prematurely mark a package as delivered and I apologize for the inconvenience caused! Please be sure to keep an eye out for your package today and check with any neighbors to see if anyone grabbed it for you. If you are still unable to locate it by tomorrow, please PM with your order number so I can best assist you. Thank you for your patience! 

Stay Fabulous,
Zanna
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