package never arrived

[Anonymous]

it has been a whole month since my package allegedly "arrived". i messaged ONTrac & told them their claim of "delivering my package" is a lie because i was at the address the day they supposedly delivered it and at no point did it arrive. i was expecting to wait a while to get the package because of the pandemic, but it has been over a month since it was "delivered" and i have yet to receive anything. i never even received a shipping notice. someone please help me get my order or aid me in getting a refund. 

sincerely,

[PenelopeBT]

Hi @Anonymous,

I will send you a private message.

Best,

Penelope