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Post in Customer Support
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order

hey! i ordered recently and i got 2 samples that i didn’t order. i was looking forward to the ones i ordered and guess what, both weren’t here. this is the second time this has happened. if you don’t have them in stock don’t list them! i emailed before and you just gave me points. i want what i ordered!

Re: order

Hi @itskaymichele

 

Please know that samples may be substituted as they change frequently and vary at our regional distribution centers. With that said, a sample should not be missing from your order and I'm sorry that this happened. I will send you a PM in just a moment to help. 

 

All my best, 

 

Megan 

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