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[cansandra]

if i ordered something online with a gift card then i returned it where does that money go to then? back on my gift card? store credit? back on my card?

[LaurieBT]

Hi @cansandra,

If you return your item by mail you will receive an online store credit. If you return your item in-store within 30 days, you can receive your refund to a new gift card. If you return in-store within 31-60 days, you would receive a store merchandise credit, which can only be used in store. To view the return policy please visit: https://www.sephora.com/beauty/returns-exchanges

Best,

Laurie

[cansandra]

so my refund should go onto a new gift card, when do i get my gift card or where do i get it?

[LaurieBT]

@cansandra, if you return your product in-store within 30 days, you can receive the refund on a new gift card. The store would give you the new gift card when they process the return.