Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Community

Community

Community Home

Ask questions, join challenges, and get recommendations from people like you

Groups

Discover topics tailored to your beauty interests

Gallery

Add your photos and get inspired by fellow beauty lovers

close
Sign In
Sign Out
Close

Shop

Close
Start a Conversation
Upload to Gallery
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|
JNG2017
NEWCOMER I Rouge
‎01-11-2018 02:23 PM
‎01-11-2018 02:23 PM

order status

I'm using my uncles account to buy a few products and I used my $50 Sephora gift card. But after a few days my order status for my items says "Unsuccessful Authorization". I am confused by what this means because this has happened to me two times. PLZ HELP ME ASAP
0
Reply
1 Reply
RichardBT
ALUM II Insider
‎01-12-2018 09:03 AM
‎01-12-2018 09:03 AM

Re: order status

Hello @JNG2017,

 

So sorry for this. Looks like we were not able to process your order for some reason. Rest assured, this transaction will not post to your account and any pending authorizations on your card will fall from your account. Please send me a PM if you would like for me to look into your specific order!

 

Best,

 

Richard

0
Reply
1 Reply
Conversation Stats
  • 1 reply
  • ‎01-11-2018 02:23 PM
  • 124 views
  • 0 Hearts Given
  • 2 Contributors