order cancelled

[SaraGasimli16]

hey girlies, i do not live in USA ,i buy products from sephora by means of  cargo companies. So i've heard of so many people who's orders have cancelled due to this. Maybe it is due to credit card or something else. How can i prevent this problem. Because i wanna make a new order and iam afraid about it

[keelybt]

@SaraGasimli16 You would need to use the billing address associated with your credit card, not the parcel forwarding company. 

[SaraGasimli16]

but unfortunately i cannot do it🥹 what can i do

[DaneeBT]

@SaraGasimli16 The billing address entered must match what your financial institution has on file. If you are using an international credit card, the international billing address must be entered.

Additionally, for information regarding using a parcel forwarding address, please visit https://www.sephora.com/beauty/shipping-information?icid2=customer_service_shipping_information_parc...