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Post in Customer Support
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no update on delivery of order

Hi, I ordered some things that were supposed to arrive yesterday. I got an email at 5am yesterday that it was out for delivery and then a text at about 8:30am that it was out for delivery by Columbus NY which that in itself seemed odd. I have yet to receive my package and when I check the tracking status there is no date for delivery at all. This makes me nervous because I’ve had an issue similar to this (not with Sephora though) and my package was apparently lost somehow. If someone could help, I’d appreciate it! I was looking forward to my stuff arriving already!

2 Replies

Re: no update on delivery of order

@honeycolorvibes I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

Re: no update on delivery of order

Update: my package finally arrived. Thank you!

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