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Post in Customer Support
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jordynrose1018
NEWCOMER I Insider
‎05-26-2020 05:36 PM
‎05-26-2020 05:36 PM

missing package

I ordered at the beginning of May online, today my package stated it was delivered at the front door by ontrac at 1103 am, but i checked my cameras and mailbox multiple times and didn’t receive it. I can’t get ahold of anyone to help either from ontrac or sephora. not sure what to do but it seems to be happening to lots of others recently. 

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kevinbt
ALUM II Insider
‎05-26-2020 05:59 PM
‎05-26-2020 05:59 PM

Re: missing package

Hi @jordynrose1018 - I'm so sorry to hear that! Please send me a private message with your order number so I can further assist. 

 

Regards, 

Kevin

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  • 1 reply
  • ‎05-26-2020 05:36 PM
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