missing item - Sephora refuse refund

[kkkhlo]

I paid $531.31 for 9 items, received 1 item only.

Sephora refuses to refund the missing items.

I’ve never had issues before. How is this acceptable?

[keelybt]

@kkkhlo I have removed your order number from your post as we don't allow it shared publicly.  It looks like your private messages are currently turned off. If you'd like me to take a look, please send me a private message with your order number. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

[kkkhlo]

Hi, my  private messages are never off. I paid $531.31 for 9 items, received 1 item only. Please fix this