lost the receip

[Eimanali]

Hi,

I purchased a product from sephora 2 weeks ago and i couldnt find the receipt as I am plannig to return it, do you have the receipt in my account if I just go to the store for a return.

Regards,

[DaneeBT]

Hi @Eimanali

If the item is located in your Purchase History, the store should be able to locate that transaction in their system and assist with a return/exchange if it is within our return/exchange policy timeframe! For more information, I recommend contacting your local Sephora store directly!

Regards,

Danee

[Eimanali]

Thanks for the response.

Where can I find the purchase history?

I found orders: one order I made only.

But the the one I made was in store. 

[Eimanali]

The link you sent didn't work.

I found the item purchased date and amount in the point activity, I think in store they can locate it now.

Thanks.

[DaneeBT]

@Eimanali  You can view your Purchase History here:

https://www.sephora.com/purchase-history

If the item cannot be found in your Purchase History, the store may be able to locate the transaction with the debit/credit card used and I recommend reaching out to the store directly for more details.

if you do not have the receipt or the item cannot be found in your Purchase History or the debit/credit card used, the store will not be able to process a return/exchange.