lasership lost my package

[ddcvv09]

On May 9 I ordered some things that they gave me for my birthday, obviously I was super excited, the package left on May 12, but then I stopped having updates, the shipping company is lasership, it's a complete disaster, both sephora and lasership are responsible that my package was lost, I wrote to both of them and lasership only told me if the package is lost, I contact sephora and they tell me that they can't do anything for me, so what should I do? where is my package?, I want a solution, this doesn't seem fair to me. 

[monkeyw]

I'm in upstate NY and Lasership is crap. Currently awaiting a package that said out for delivery on the 1st. Every time they do this, takes forever. I'm just not going to place any orders because shipping is unreliable. 

[DaneeBT]

Hi @monkeyw Oh no! I'll send you a PM.

[LaurieBT]

Hi @ddcvv09,

I'm so sorry to hear this! I'll send you a message shortly so I can look into this further.

Best regards,

Laurie