horrible return experience (mail in)

[lakiebake]

quick rant.

growing up, i shopped at sephora ALL the time. recently i placed an online order and when it arrived in the mail one item was missing and the other item (a lipstick) i just didn’t like on my skin tone.

luckily, they refunded the item missing, but i returned the lipstick through mail with the intent of buying a different shade i think is better suited for me.

now, a week after returning, theyre telling me my product was more than gently used, even though all i did was swatch this lipstick on my wrist and know it wasn’t going to work for me.

now i’m being charged over $50 for this lipstick they’re keeping that i didn’t use even on my lips and not getting my money back supposedly?

im just super upset, i see this has happened to a lot of people. im just baffled because i didn’t think this would happen.

i even took photos before mailing it back to them because im so skeptical of mail in returns in the first place, but it was free to return by mail so i thought “why not”.

i want them to make this right, but i read a lot of people had issues. so so upset.

[DaneeBT]

@lakiebake I'm so sorry to hear about this! It looks like your private messages are turned off. You can adjust your preferences in your Community settings (on the browser only, not the app). Please send me a private message with your order number and name of the lipstick so I can take a look.

[lakiebake]

i messaged, thank you

[lakiebake]

i sent a message 9 hours ago and no response 😕

[DaneeBT]

@lakiebake I've received your message and will be responding in the order it was received. Thank you for your patience!

[lakiebake]

it has been resolved, thank you very much.