horrible customer service

[nataliakuf]

i tried to exchange a broken product in store that sephora sold me and i got awful service. not only were they not cooperative, didnt help, satisfy, or help find a solution to my issue, but they were also rude and gave me attitude. i am appalled by the service i received and the lack of knowledge these employees had. i am so unbelievably frustrated with how unhelpful the workers were, as well as the outcome as i paid so much for a BROKEN AND FAULTY product and left the store still disappointed. i now know better and will not be purchasing from this company going forward in the future. 

[LaurieBT]

@nataliakuf, I'm sorry to hear about your experience. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). Thank you!