gift card scam

[miraonthewall11]

I was gifted a $100 Sephora gift card and only recently had the opportunity to use it. When I attempted to redeem it, I discovered that the balance was $0. I immediately contacted Sephora customer support to investigate the issue.

After speaking with support, I was informed that the entire balance was redeemed on February 14, 2025. This is extremely concerning, as I was not in the country on that date and had the physical gift card in my possession at all times. I did not authorize this transaction, nor did I share the gift card details with anyone.

Despite explaining these circumstances, I was told that Sephora is unable to assist further or provide a resolution. This outcome is very disappointing, especially given that the card was clearly used fraudulently

[LaurieBT]

@miraonthewall11, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Thank you!