gift card number is very long

[EvyRosario13]

I have a gift card that is more than 16 digits. The number I scratched off is 8 digits. It keeps saying it’s invalid. 

[1995bee]

What was the solution

[DaneeBT]

Hi @1995bee If you need assistance, you are welcome to send me a private message with your inquiry. Thanks!

[EvyRosario13]

 

[villedear]

Hi there! Can you share your solution with me? I am having the same issue with a gift card. 

Thank you.

[DaneeBT]

HI @villedear

I will send you a PM to assist!

Regards,

Danee

[DaneeBT]

Can you please also provide me with a photo of the front of the card? Also, where your thumb is, is there a section that could be scratched off?

[DaneeBT]

Hi @EvyRosario13

I will send you a PM to request for more info!

Regards,

Danee