free shipping vib

[Rosielapointe]

hi! how can i use my one time free shipping since i'm a vib? thank you!

[Eddy85]

Sorry, so basically know what you want when you call them (item number) and they do it for you. Make sure it's available though. Good luck. Let me know if you learn differently please :3

[Eddy85]

I literally called them about this a few hours ago ha. I made VIB status last November and never received any welcome kit, email or snail mail. I have requalified already this year and same dealio. Also the kits are never available online. (I'm also over four hours away from the nearest sore so I can't just pop in) I was able to find the 10% off code in one of my makeup groups and it worked. I had sent a message via Facebook to them back in January and the person told me there was a note made on my profile and to call them when I was ready to make my order. Well with ABH lippies being on sale and constantly going out of stock I figured now was the time. I was on hold 8 mins and the lippie I wanted of course went OOS while I was waiting. I was told by the very pleasant CS rep that I'd need to make the order on the phone with him and then he could apply the code... but since the product I wanted wasn't available... see my issue? He wasn't able to give me the code so I could apply it myself. I feel that's a shame. Bc there's no way I'll get thru to a person and place my order in time before stock runs out when CS hours are limited. Oh well.

[RichardBT]

Hi @Rosielapointe,

Thank you for being a VIB! If you've received your Welcome Kit, you'll see a card with redemption in the form of a Promo Code. if you don't see that or no longer have access to that promo code, please PM me or give us a call at  1-877-SEPHORA (1-877-737-4672) and we'd be happy to assist!

Cheers!

Richard