fragrance promo, help with code

[TLC97]

Hello

I got the perfume sample as a gift and the black certificate is in it but when I put in the promo code it says it does not exist. Can someone help?

[keelybt]

@TLC97 I'm sorry to hear that you are having trouble.  It looks like your private messages are currently turned off. Please send me a private message with a picture of the scent certificate or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[TLC97]

HI there.

Here ya go!

  

[keelybt]

@TLC97 I don't recommend posting it publicly as that is a one-time use code. Can you please send me a private message with a closer and clearer picture of the code? You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app. 

[TLC97]

It is not letting me private message you

[keelybt]

@TLC97 You can also try sending us a private message on Facebook, Twitter or Instagram. 

[TLC97]

I sent the photo on your FB messages