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Post in Customer Support
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defective birthday gift...

Hey I just received my Bite Beauty birthday gift with my last order. The lipstick is very loose and wiggly and I can't apply it without smashing it against the side. Is there a remedy to my problem? thanks

Re: defective birthday gift...

Hi @kef13,

I am so sorry to hear this! If you redeemed your Birthday Gift in stores then I would suggest that you reach out to your local Sephora location so that they can assist you further. If you purchased it online, send me a PM with your order number and I can assist you.

Best,

Zakiya

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