customer service

[kenziebell7]

need an item from my order replaced because it came broken and smashed. I want the same item, but not broken. what do i do

[keelybt]

@kenziebell7 I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.
 

[kenziebell7]

wow, so helpful you are. i sent u my order number so maybe do something? i have no clue why u cant reply back, very inconvenient. 

[keelybt]

@kenziebell7 Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number and which item is damaged or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service