credit card

[kennyceline]

i signed up for the sephora credit card maybe almost 3 weeks ago and i still have not received my card. i want to be able to pay off the balance so i don’t get charged the interest. but they haven’t sent out my card so how am i suppose to be able to pay it off?!??!

[zsa57]

I applied over a month ago and still have not received my card- even though I received my bill!! This is very frustrating. I have no idea what my card number is. 100% regretting signing up for this.

[kennyceline]

what how did you get your bill?! i just received my card but no where does it say how much i owe. good thing i remember the amount, but not exaclty. 

[DaneeBT]

Hi @kennyceline,

I'm sorry to hear that! I recommend contacting Comenity Capital Bank directly for further assistance. Please call:

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

Regards,
Danee

[AGHHHH]

all the numbers say the same thing it is literally a scam, I tried to get the stupid thing off my check out and I can't now and. I didn't even sign up for one. 

[LaurieBT]

Hi @kennyceline,

I'm sorry about this! The cards are sent out directly by the bank, so I'd recommend contacting them to learn when you can expect to receive your card. Please call: 

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

Best regards,

Laurie

[Andreakn]

Do u have an email for the credit card company?

[LaurieBT]

Hi @Andreakn,

I'm sorry, it doesn't look like they have an email address, but they can be reached by phone.  

Warm regards,

Laurie