credit card not working on sephora

[jasminexiao99]

when i try to place an order it says:

Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account.

how do i fix this? my info is correct and my card works at other places online.

[SLEICHING]

The Sephora website is refusing to accept my visa debit card.I am receiving a message telling me to check my address and card information.Everything is correct and I have used my card perfectly fine on other websites just tonight in fact including kohls with Sephora.Someone please help me I can’t even get ahold of someone via chat.

[Mimi1926]

I’m having the same issue.  So frustrating! 

[Ecklebean]

The SAME thing is happening to me! I called Comenity and they directed me to Sephora, and Sephora directed me to Comenity. It's so frustrating. I've never had any issues like this before. 

[DaisyTieman]

I used live chat through Sephora and they were able to checkout with my cart for me so all the discounts applied! They were super helpful 

[pattx]

I've been getting the same error over and over.  Called the credit card company and nothing is wrong with my credit card.  Maybe Sephora doesn't want us getting points using our card?

[BMK1989]

I am having the same issue! I just want to get my order in before the item goes out of stock again!

[LaurieBT]

Hi @BMK1989,

I'm sorry for the trouble! Please call > 1-877-SEPHORA (1-877-737-4672) or chat online > https://www.sephora.com/beauty/contact-us where an agent can assist with order placement. 

Warm regards,

Laurie 

[Lizshova18]

I had the same problem and i had no idea what was going on. I put in the information 2x just to be sure and it still said that. Make sure your billing address is correct (might be diff from shipping). and what fixed my problem is that I saw a minimum due balance and I paid it the same day then i went to checkout and it worked and i have never had that problem again. it’s weird but try paying ur minimum if you have one and then try to check out… it should work

[jburge30]

Same here, did you get a resolution?

[cjencarguez]

Im having the same issue. Please help!

[keelybt]

@cjencarguez I will take a look and will send you a PM. 

[jburge30]

I’m having the same issue as everyone else with credit card. Do you have a fix?

[keelybt]

@jburge30 I will send you a PM to help. 

[pattx]

Why don't you post it for everyone instead of one on one?

[keelybt]

@pattx There are multiple reasons your credit card may not be working and we have to take a look at your account to determine the reason. I will send you a PM to help. 

[KinzaMae]

I have been trying to order Christmas presents for two days now and I am having the same issue. Now I will not be able to get the stuff in time for Christmas. Very frustrating!! Can anyone help??

[DaneeBT]

HI @KinzaMae

Oh no! I will send you a PM.

Regards,

Danee

[s954791234]

I’m having the same problem with my debit card!!! Please help me out, thanks!

[silva111]

Can’t process the same visa I used for the last 10 purchases no matter what I do. Last day of the sale. What’s up????

[keelybt]

@silva111 I see that you have now been assisted with this by phone.