charged then deposit??

[vikki99008]

i placed an order a few days ago, my card was charged immediately and then around a week later the money was deposited back into my account. My order still says "in progress" when i go into the "track orders" section. im very confused as to whats going on here. help!!

[LaurieBT]

Hi @vikki99008,

I'm sorry for any confusion! When you place an order, the initial authorization will drop from your account in 1-7 business days and the order will be charged to your account once it ships. If you have questions or need further assistance with your order, please feel free to send me a private message with your order number. Thank you!

Best,

Laurie