can't place order

[Anonymous]

I've tried to place order but the website always showed me "Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account." 

My address matches the Canadian credit card, and everything should be eligible. Why this happened to my account? Anyone can help this?

Thank you.

[keelybt]

Hi @Anonymous I'm sorry to hear that you are having trouble placing your order. I will look into this for you and send you a PM with more information.