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Post in Customer Support

can I return a product without its original packaging and receipt?

Hi I bought the subculture palette a month ago thinking I was gonna like it so I threw away the package that it comes with but after trying it out I have come to conclusion that I don't like this palette and I need to return it but I can't seem to find receipt anywhere, however since I am a beauty insider and purchased it with my account so does that mean I can still return it despite having no original packaging or receipt ?

Re: can I return a product without its original packaging and receipt?

Hi @Unknownfish. I recommend contacting the store directly. If you provide your Beauty Insider information that will help as well with your return options. To review our returns and exchange policy, click here: http://seph.me/2wMAkMn.

 

xo,

 

Jamila

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