birthday reward

[roseberrybb]

trying to redeem my birthday reward. it keeps saying error and claiming i have more than one item in basket although it is empty. can’t even select what i want bc of this error. any suggestions? my birthday was august 13th, it’s the 1st of september today. could it be too late to claim? 

[keelybt]

@roseberrybb Your birthday gift is available during your birth month and within 2 weeks of your birthday. it sounds like you are just outside this time frame.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service