best customer service at Sephora

[Anonymous]

 I’ve seen a lot of people saying Sephora is “stealing” their product and canceling their order. I’ve been a rouge for four years, and I always think Sephora has the best online service. Every time I found the product I’ve bought online was missing, I’ll call Sephora, and they’ll replace the product immediately. There was only one time last black Friday that my package was stolen by ups, and Sephora fall short of that product, so they refund me after the call. I really can’t understand why are they saying that Sephora is “stealing” their product. I have called for like five to eight times last 4 year, and twice during this omgspring discount, and I was never banned from shopping online. I do think Sephora is offering less discount recently, but I always get what I need when I ask for help. So if you have any inquiry, you should call Sephora rather than complaining online; sis, you should give them a chance to help, and they will! 

[Anonymous]

withdraw “I always got the sample I selected.” Twice this month, my sample was missing. 

[keelybt]

@Anonymous I'm sorry to hear that! I will send you a PM to help, 

[Anonymous]

it’s the caudelie serum is

 missing. I’m just tired to make a phone call this time. Very thankful that we can help me here~ 

[DaneeBT]

@Anonymous Please reply directly to Keely's private message for further assistance. Click on the envelope icon in the top right corner of BIC, select the message, then reply. Thanks!

[Annethta]

Glad to hear your issue was solved!!

I actually called them and emailed them a lot and the only answer is “I will send you an email in 48h”. And their answer is they do not have any responsibility about my issue even I am their Rouge for years.

😞

[LaurieBT]

Hi @Anonymous,

I'm glad to hear you were assisted with your order and we sincerely appreciate you for taking the time to share feedback with us. Thank you!

Warm regards,
Laurie