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201,187 Posts
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missing samples
Bummed out my samples are missing. I realize it's a small thing but it's
the only reason I buy online versus in store. No packing slip was
included either so who knows if it's a mistake or on purpose☹️
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Re: Reviews
@amandaje314 we can remove it for you! Can you please reply with the
brand/product name?
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Re: Reviews
@amandaje314 Thank you! I removed it for you! Please allow 24-48 hours
for it to be removed from the product page.
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Samplescents promo code not working
Hello. I tried to use this today and it sd it's already been used. The
last time I used a fragrance beauty offer was around May. It's now just
past mid-July. Why won't this apply? Pls make sure to tag...
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Re: Samplescents promo code not working
Hi @greeneyedgirl107, I'm sorry, this looks like a technical error with
this promotion and I just sent this over to our teams to be looked into
further. Thank you for your patience while we look into this! Best,
Laurie
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Re: Samplescents promo code not working
@LaurieBT thanks! And thanks for tagging the right BICer!
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Re: Samplescents promo code not working
@greeneyedgirl107, of course! It looks like the issue with the fragrance
promotion should be fixed now. 🙂
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Almost expired cc cream
Hello, I made an order for the IT Cosmetics CC+ cream with sunscreen. I
received it today, however, it expires in 5 months December 2024. Is
this normal? When I ordered the same product a while back,...
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Re: Almost expired cc cream
Hi @cloudmist, I'm sorry to hear this and I'll send you a message. Best,
Laurie
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Re: Face or real?
@ekko1985 That is not one of our sites and we do not recommend sharing
your information or engaging further with it.
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Points
Hey! Yesterday I had bought a Sol De Janeiro (40, 3 fl oz)Sol de Janeiro
Cheirosa 40 Hair & Body Perfume Mist and have not gotten the points for
that purchase. I have the receipt. Is there anything I can do
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Re: Points
@Ranchii It may take up to 24 hours for the points to be credited to
your Beauty Bank. If it has been past the 24 hours, please let us know.
Thanks!
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Re: Points
hello! It’s has been past 24 hours and my points haven’t credited in.
What should I do?
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Changing birthday
Spoiler (Highlight to read) Hey! My birthday is listed as January 15 on
my account but it is actually July 20.
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Points
Hello! A couple months ago I went to Sephora and purchased a good amount
of stuff. When I decided to check my account to see how many points I
got I saw that I didn’t get any points. I gave the lady m...
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Re: Points
@SaVrEnEE, to view Danee's message, please click on your Community
Profile > Messages. Best, Laurie
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Offer available to select BI members...
Hi there, When I tried to use the code at the checkout but it didn't
work and only said "Offer available to select BI members." Could you
help me with this? Thank you!
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Need Helps
Everytime I checkout it wont let me it keeps saying error and its
glitching. I can’t see my checkout receipt. I’ve been wanting to buy
something but it won’t let me. Please tell me how to fix this.
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Re: Need Helps
@BriNicole16 I'm so sorry for the trouble you're having! If you're
having trouble on both our app and desktop, please contact us via phone
at 1-877-737-4672 or via our live chat so we can assist you in placing
your order. Thank you!
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Re: Sephora opinion
Hi @shailja09 ! opinions@beauty.sephora.com is one of our official email
addresses!
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Re: Sephora opinion
@shailja09 I have received similar surveys from them and got the points
rewarded to me.
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Re: Sephora opinion
Tagging another community member here that recieved the same email in
case of updates. @AdoniaDavid
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Points
Hi, I earned 602 points and did not use it, but now there is no any
points on my account and it’s 0, why?
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Re: Points
@NemoTara I see that your Beauty Bank balance is 602! Please try logging
out then logging back in. Thank you!
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Re: Points
@NemoTara Has it been a year since you had the points? If you have not
used the points within a year time frame, the points will expire.
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Re: Points
Hi,@NemoTara Welcome to BIC if the points were all from a purchase you
just made it can take up to 48 hours to show up If they are not there if
you go to profile, then rewards Bazar it can show point ...
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missing samples!
I have ordered a package from sephora online. once i received it there
were no samples! very upset, samples are one of my favorite parts. any
help? @CustomerService
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