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201,187 Posts
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Re: Wrong samples yet again
I too am in receipt of the wrong samples, i.e. samples I originally
picked, which were skin care, were substituted for synthetic perfume,
which I am sensitive to. I noticed this started as soon as I s...
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Re: Wrong samples yet again
Hi @KNC24, I'm so sorry to hear that you haven't received the samples
that you were expecting in your recent orders. Sample substitutions are
made when the preferred sample goes out of stock, which is...
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Re: Wrong samples yet again
Oh, I agree with this too! I never get the ones that I ask for. Why have
us choose if we are going to get others?
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My rewards points aren't showing up
None of my beauty insider points show on my account someone told me they
fixed it but now none show up
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Re: Mothers Day!
Hi @Andernation12, I like to do this for all types of occasions and
holidays in general, but I kind of come up with a fun theme for a gift
basket and add little items that go with the theme. For examp...
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Re: Mothers Day!
Purly's idea is great! I might add that you can make a scrapbook of
memories for her- get some photos made of special times you've shared,
or if you don't have enough pics for an album, get a pretty f...
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Re: Mothers Day!
Show up at her home with a cake you baked yourself and spend some
quality time with her?
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Missing Items
Hi!I just received my online order and when I went to double check to
see if I got everything, I noticed that I am missing two products. This
has never happened to me before, so I'm not too upset, but...
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My purchases aren't showing up on my account.
I have been buying things for a while now that aren't showing up on my
account. The last purchase that has shown up on my account was from
February 24th, 2017. I tested it out last Sunday (April 30th)...
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Re: My purchases aren't showing up on my account.
Hi Mads246, I will be happy to help with this. I will send you a message
for more information.
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help
Hi, Ihope you can help me, I made four orders to sephora and in the four
says Unsuccessful Authorization, what's the problem? Try to pay by
credit card and with paypal. What I can do? Thank
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Re: help
Hi Vale2195, I will look into this for you and send you a message with
more information.
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Re: I have two beauty insider accounts. How can I combine them and the points into one account?
Hi @Anonymous, I'd be happy to assist you with this! I'll send you a PM
shortly.
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Missing BI Product
Hi, I made an order on 4/20/17 and received it only to find that my
100pt Clinique Pep-Start Hydrorush lotion was not in my box. Please let
me know how I can get it or how I can get the 100pts back onto my
account. Thank you!
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Re: Missing BI Product
Hi @ashleyr616, Oh no, I'm sorry it was missing! I'll send you a PM
shortly about this.
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Unsuccessful Authorization Order
Hi, my previous order was placed on 23rd April, when there was a 10% off
promotion for BI, but now I realized that it got cancelled. Could you
please explain this?Thank you
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I'm sorry to hear this! I'll look into this for you and
send you a PM shortly.
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I have two spear accounts%2C one VIB and one beauty insider. How would i link the two to get all my points onto one account%3F
Sorry, I have two sephora accounts one VIB and one beauty insider. how
would i be able to get all my points onto one account.
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Re: I have two spear accounts%2C one VIB and one beauty insider. How would i link the two to get all my points onto one account%3F
Hi ksamuel1, I'd be glad to help with this and will PM you in a moment
for more information.
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Re: Link card to online accoubt
Hi @Anonymous I can assist you with this! I'll send you a private
message. Best, Mali
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Re: Link card to online accoubt
Hi, MonicaPatel! To link your Beauty Insider card to your online
account, please feel free to reach out to Sephora's Customer Service
team via the below Contact Us link or message one of the Moderator...
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Order still not processed
Hi. I placed an order 4/23 and now ten days later, it's still showing as
pending. That seems like an awful long delay. When should I expect my
items?
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Re: Order still not processed
Hi spacepants, I just sent you a PM. Please check your inbox when you
get a chance. Thank you! Always, Danee
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UPS package says delievered but I never received the package
Hi, I just realized that my package was never delivered even though the
tracking system says it did. What should I do? I ordered months worth of
supply using my 10% coupon and all is lost...Please help 😞 Sincerely,
Millie222
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Re: UPS package says delievered but I never received the package
Hi Millie222, I'm sorry to hear you haven't received your package! I am
sending you a private message to assist you with this. Always, Danee
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Unsuccessful authorization
Hello, yesterday I placed an order, at first, everything was fine, I
even received an order confirmation mail from Sephora, however, later
when I cheked on my order status, it was written that there w...
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Re: Unsuccessful authorization
Hi natavarazi, I'm sorry your order has been cancelled! I'll send you a
PM shortly with more info. Always, Danee
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VIB Rouge status not showing up on my online account
Why isn't my Viv Rouge status not showing up on my online/Sephora app
account?
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Re: VIB Rouge status not showing up on my online account
Hi JenaMaile, It looks like your BI card is not linked to your online
account. I'll send you a PM to help! Always, Danee
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Recieved an "USED&DAMAGED PRODUCT"
Hello, I just got my clarisonic radiance set today that I ordered from
online, and i found out that the packaging was damaged (the box was a
bit ripped), and there were tapes around the ripped area to...
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Re: Recieved an "USED&DAMAGED PRODUCT"
Hi katiekimm, I'm so sorry for the condition of the Clarisonic set you
received! I'll look into this then send you a PM. Always, Danee
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Re: I placed an order on 04/24/17 but the three free samples I selected were not received.
Hello, Lolo730! Per the sample display page, the below message is
stated: Only one of each sample can be added per order. Substitutions
will be made for out-of-stock samples. While Sephora does try to...
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