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198,909 Posts
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Change birthday date!
Hi, I would like to change my birthday to the correct date, March 2,
1998. Thank you
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Re: Change birthday date!
Hi @TK521, I've gone ahead and updated your birthday for you in your
account! (:
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Re: Change birthday date!
can you help me to change my birthday date? I put the wrong one before.
Thanks. My real birthday date is April 18th. Thanks
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Order status, email
This is my first time buying online and i haven't gotten my order
confirmation email and my status still says in progress what do I do
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Re: Order status, email
Hi @Moolisa, Sorry for any confusion! I'll take a look and will send you
a private message. Best, Mali
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Is Sephora's IT working on a fix for the website?
Hi. I've seen the numerous complaints on here, but I haven't seen (and
it's quite possible I missed it) any response from anyone at Sephora
addressing this? Is IT working on this? Can anyone from Seph...
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Re: Is Sephora's IT working on a fix for the website?
Hi JS515, I'm sorry for the issues you've been experiencing on our
website! This has been reported and we're currently working on resolving
it! We hope to have it fixed as soon as possible! I'm sorry ...
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1 Reply
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Re: Is Sephora's IT working on a fix for the website?
Thanks, Danee, for the reply! I really appreciate it.
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New Website
Just wanted to leave feedback for customer service and say that this new
website design is a complete nightmare. As an IT manager who has
designed many websites myself, the designer of this new look s...
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Re: New Website
I am shocked how long these issues have been going on. It's one thing
for a site to be borderline 'down' for a few hours, one day. But I have
been completely unable to use this site for days and days....
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Re: New Website
Hi @cindytn, Thank you for the feedback you have provided in regards to
our new website. We are aware of the issues and are working on fixing
the issues that you are experiencing. Thank you for your patience. Best
Wishes, Janean
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Are your reviews posting?
Hi everyone, I don't know what's going on with Sephora reviews so I
thought I would post here to see if anyone else has the same problem.
I've been enjoying reviewing products from lots of different b...
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1 Reply
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Re: Are your reviews posting?
Hi beachbum05, I'm happy to look into this for you and I will PM you
soon.
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Return Question
I bought the Tarte Pretty Paintbox Collector's Makeup Case the day after
Christmas, and I have only used it once. No pigment in the colors
whatsoever, the lipstick and mascara have never been opened, ...
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Re: Return Question
Hi SRBobal, I'm sorry to hear you're not satisfied with your purchase!
As Insomniacmuffin suggested, please contact your local Sephora store in
advance for information regarding returns/exchanges. Thank you! Always,
Danee
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Re: Return Question
Hi @SRBobal Assuming you still have the receipt, it has still been over
60 days since you purchased it. I would recommend calling ahead to the
store and talking to the manager. If they decide to give ...
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Points not applied after months.
Hi I noticed that my points have not been updated since January 10. I've
made purchases over $100 and I'm just realizing my points aren't being
added.
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1 Reply
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Re: Points not applied after months.
Hi SkynDeep, I'm so sorry to hear about this! I'm sending you a PM to
assist you with this. Always, Danee
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Shipped package
So I just returned my entire shipped purchase. The highlighters I bought
were missing from the box and even my birthday gift was not in its box.
Is there a way that I can actually get the birthday gif...
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1 Reply
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Re: Shipped package
Hi Sumaya24, I'll send you a private message in a little bit to help you
out with this.
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WORST customer experience in my life
Hello, I have been a loyal Sephora customer for years - currently a VIB
Rouge - and I can honestly say I have NEVER been more disrespected in my
life than I have been today by a Sephora customer repre...
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1 Reply
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Re: WORST customer experience in my life
Hi @jw2308, I'm truly sorry to hear about your experience with us! I'll
send you a private message shortly to further assist you.
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Sephora #DiscoveryContest Instagram Sweepstakes // Concours Instagram Sephora #ConcoursDécouvertes
VIB Rouge Event #DiscoveryContest winners have been chosen! ✨ Thank you
to all who participated and to those who won, we hope you ❤️ your
Discovery Set. Winners will receive packages soon! // Les gagn...
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Cancelling my order
Hi! I placed an order some days ago but unfortunately it was
unauthorized. I decided to cancel the order and wait until I can ship it
to the right address again and get a return, but I don't know how to do
it.
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Re: Cancelling my order
Hi @Anonymous, Sorry for the confusion! Since the order had an
unsuccessful authorization, it did not go through and it will not need
to be cancelled. If you have any other questions you're very welcome to
send me a PM. (:
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1 Reply
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Payment Error
Hi,I'm trying to make an order online but when I tried to pay, the
msg"Please correct error below. You must provide a valid expiration
month and year.Expired credit card."keeps popping up and not lett...
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1 Reply
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Re: Payment Error
Hi JoeyTao, I'm so sorry for the trouble you're having placing your
order on our website! For further assistance, I invite you to contact us
via phone at 1-877-SEPHORA (1-877-737-4672). One of our rep...
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Sephora birthday gift
Hello, My birthday was on February 16. However, I've been so busy with
school (fulltime ) and work (fulltime) and lost track of time. I haven't
gone to pick up my Sephora gift or Ulta's. I just receiv...
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1 Reply
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Re: Sephora birthday gift
Hi kika951, I'm sorry to hear you were unable to redeem your Birthday
Gift! I'm sending you a PM to assist you further. Always,Danee
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Bad changes to website
Bad changes to website are making it take way too long to find products.
The a-z category isn't working under BRANDS and it seems like more
clicks even if it did work. I hate to say this and it's easi...
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Re: Bad changes to website
totally hating the website updates... brand categories are not pulling
up; when entering the beauty talk the top of the page is not developed
and makes it difficult to do searches .I mean I have never...
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Re: Bad changes to website
I'm having issues with the new website pulling up my user account. Most
of the time I just get a blank white screen.
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Re: Bad changes to website
Yep same problem - came here to report it. Glad to see it's already
being looked into.
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Re: Bad changes to website
Having the same problem looking for brands. Also, is the sale section
gone or am I missing it in some new place?
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Re: Bad changes to website
Hi CDCee. It looks like they moved SALE to the bottom under SHOP
CATEGORIES.
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Re: Bad changes to website
Hi Mojokitty, I'm sorry for the difficulty you are experiencing. Our IT
team is working on the issues and we hope to have them fixed soon.
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Select 5 samples was an utter failure.
I didn't get what I wanted yet again. So tired of the excuses about why
it happens too. I could understand a few times, but every single order?
Why is this a continuous problem for Sephora? It's like they aren't even
trying.
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