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200,610 Posts
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Samples not shipped
I live far from any Sephora store so I can't come try the tester put out
of the products sold. Because of this I rely on my Play! Subscription
and the samples sent with my purchases to find products I...
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1 Reply
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Re: Samples not shipped
Hi @Anonymous, I will send you a private message in regards to your
samples soon. Thanks! Best Wishes, Janean
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Missing samples
One of the main reasons I buy online vs the store is for the free
samples to try out new products. In my recent order, I did not receive
any samples!
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3
| 1 Hearts |
3 Replies
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Re: Missing samples
Hi @Dianamai1990, I will send you a private message about this in a
moment. Thanks! Best Wishes, Janean
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0 Replies
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Re: Missing samples
Me too! I just got my box at the door and opened it up and there are no
free samples. I order online specifically for the samples and my last
few boxes have not had any. Whats going on?
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| 1 Hearts |
1 Reply
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Re: Missing samples
Hi @gypsytraveler, I will also be sending you a private message about
this. Thanks! Best Wishes, Janean
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0 Replies
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Missing samples and order delivery issues
Again I received none of the samples I picked. None were listed on my
receipt and a single sample was tossed into my box. Sephora's customer
service continues to decline. Who is actually filling these...
3
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11 Replies
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RE: Missing samples and order delivery issues
From what I understand, there are multiple fulfillment centers. They
don’t always carry the same samples you’ve requested, so that’s how you
can end up with samples you never ordered and didn’t want i...
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Re: Missing samples and order delivery issues
I have also noticed a change in the quality of Sephora's customer
service as it relates to online orders. I've been a loyal customer for
probably close to ten years now. Recently deliveries are taking...
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1 Reply
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Re: Missing samples and order delivery issues
I agree on the delivery issues. Delivery often takes longer than the
promised 2 days, but worse is that sometimes the order doesn't even ship
out until 3-5 days later. That'll make the delivery window...
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Re: Missing samples and order delivery issues
I am getting the same treatment here. I get samples about 50-60% of the
time and rarely do I get what I request. I feel they are abusing the
rouge members, figuring we will just keep buying. I wonder ...
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1
| 2 Hearts |
1 Reply
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Re: Missing samples and order delivery issues
Returning an item that you wanted/ordered just because you didn't get a
tiny sample that you wanted doesn't make sense. Buying something that
you did not want just to get a sample or two doesn't make ...
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Re: Missing samples and order delivery issues
Hi Margarita70, I'm so sorry to hear that your order was delayed and you
only received one sample. I will look into this for you and send you a
message to help.
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Re: Missing samples and order delivery issues
same issue here, received my package yesterday, not a single sample out
of the 3 that I requested. So disappointed because the samples actually
motivate me to buy things sometimes so i can try the sam...
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4
| 5 Hearts |
4 Replies
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Re: Missing samples and order delivery issues
same here, do not understand why they seem to be making no effort to fix
this when clearly so many people are complaining!
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0 Replies
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Re: Missing samples and order delivery issues
I understand that it is frustrating not getting samples that you wanted,
it happens to me too. But if there is something you really want to try
you can go to Sephora (or another store that carries the...
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1
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1 Reply
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Re: Missing samples and order delivery issues
Huh, well, choosing those samples are the only reason I shop at Sephora,
to be honest. I can buy the same thing at the same price and get it in
true 2 days using Amazon Prime. But I like to try produc...
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| 1 Hearts |
0 Replies
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I feel exactly the same way. Many times I end up purchasi...
I feel exactly the same way. Many times I end up purchasing a product
because I enjoyed the sample so much. I believe this is the marketing
strategy behind the free samples. The warehouse is falling s...
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0 Replies
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my sample bag was cancelled
I changed my order specifically so that I could meet the purchase
amount. Very unfair!
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1 Reply
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Re: my sample bag was cancelled
Hi @Anonymous, I am very sorry about that! I will send you a private
message in regards to this soon. Thanks! Best Wishes, Janean
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0 Replies
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No samples?
Is this the norm? I got 1 box today, item and no samples. Expecting
another box this week, hoping for the samples, and my gift item.
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1
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1 Reply
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Re: No samples?
Hi @HMFlannery, I am sorry to hear that you have not received your
samples! I will send you a PM for further assistance. Best, Zakiya
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0 Replies
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Online customer service
Can anyone help does anyone know the number to the home office or a way
to get ahold of a manager? I have ordered online about four times. The
first time was great ordered a couple of lipstick. The se...
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Re: Online customer service
Hi @candyciss. So sorry about this. I will be sure to send you a
message. xo, jamila
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3 Replies
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Re: Online customer service
Thanks for responding to me. I still have not gotten my order and
understand that at this point it is due to the inclement weather. I did
receive the order that I ordered the day after the order I was...
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Re: Online customer service
Thanks for responding to me. I still have not gotten my order and
understand that at this point it is due to the inclement weather. I did
receive the order that I ordered the day after the order I was...
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1
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1 Reply
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Re: Online customer service
Hi @candyciss, I will send you a PM for further assistance. Best, Zakiya
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Samples?
Spoiler (Highlight to read)Hi, I placed an order a few weeks ago and my
order arrived, however I am missing a few of my samples. The samples are
not on the invoice that came in the package however the...
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1 Reply
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Re: Samples?
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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0 Replies
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Debit Card Wont Work
My debit card isn't working its showing a message saying,"Payment error
- your payment could not be processed. Please verify that your card
number, expiration date and cvn are correct and that your bi...
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1
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1 Reply
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Re: Debit Card Wont Work
Hi @Anonymous, I am so sorry to hear this! If you have not already been
assisted with this, please send me a PM with your registered email
address. Thanks! -Zakiya
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BI points from in-store purchase
Hi, how do I link the purchase I've made to my account so my points
would post? The Sephora cashier forgot to link it to my account. I have
my receipt and bar code with me. Thanks!
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Re: BI points from in-store purchase
I have the same problem.. Would appreciate someone to help with this.
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1 Reply
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Re: BI points from in-store purchase
Hi vss333, I am sending you a message now to merge your accounts!
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Wrong email on beauty insider card
I got my card forever ago and it didn't bug me because I only shopped in
stores. But now I am a Rouge card holder and wanting to shop online. My
online account says I only have a few points. How can I fix this?
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restock
does anyone know if the urban decay heavy metal Metallics pallet is
going to become in stock again before the sale is off? It's half price
and the only way I can afford it lol
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1 Reply
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Re: restock
This probably doesn't help much, but the palette is currently $39 on the
Urban Decay website!
https://www.urbandecay.com/heavy-metal-eyeshadow-palette-urban-decay/ud871.html
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Second order in a row with no samples :(
Ok so the first order that came with no samples was placed over the
phone due to a coupon error. I asked the lady if I would still receive
my samples since I had an issue ordering online. She informed...
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