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Re: Missing samples
Same here! I got my order but the samples were missing. Customer support
just added 50 points saying there's no guarantee that samples will be
shipped as they could be out of stock. Why am I able to c...
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Re: Missing samples
I didn’t receive my samples either and I was actually excited for them
this time 😞 The online chat is also always unavailable during the hours
it’s supposed to be open.
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Re: Missing samples
I ordered online as well to try one of the samples I was interested in,
but didn't receive it! This is the second time that happened too.
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Re: Missing samples
Hi @Lizzyy2080, I'm sorry to hear this and I'll send you a message.
Best, Laurie
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Re: Missing samples
Mine is missing samples... AGAIN. I think it's about the 3rd or 4th
consecutive orders missing samples. It's frustrating. That's why I
haven't been shopping Sephora any more, but this recent order was the
last straw and I had to rant about it.
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Re: Missing samples
Same! I rarely ever receive them, it’s more of a surprise when I
actually do. I was really excited for the ones I picked this time
though, so it’s really frustrating.
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Re: Missing samples
I am also missing samples and there was no packing slip which I thought
was odd.
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Re: Missing samples
Yes! My last two orders were missing the samples. Very disappointing
since I purposely ordered online instead of going in-store because I was
curious about one of the samples.
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Re: Missing samples
I've seen a lot of comments about missing samples lately. Happened to me
on my last order. I always see a Sephora CSR saying they'll send a DM.
Why doesn't Sephora either fix the issue or stop offering free samples?
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Re: Missing samples
Hi @Nebaines, I'm sorry about this! I'll send you a message shortly.
Best regards, Laurie
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Re: Missing samples
Ugh I have had this happen to me as well! I opened my package today and
no samples were to be found. I wish they would throw in a substitute or
let us know…
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Re: Missing samples
Having someone select samples and then not including them in the
shipment after listing them on the invoice is a shady business practice.
Do better sephora. @CustomerService #vib #gross
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Re: Missing samples
Hi @ariana224, My apologies! I’ll send you a message shortly. Best,
Laurie
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Link Online and Instore Account
I just recently created a beautyinsider online account, but I’ve always
had one in store. I used the email I normally use in store to create my
account, but it’s showing up as 0 points, when I know I ...
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Re: Link Online and Instore Account
Can I please get help with this as well? When i go in store I use my
phone number and would like to link it to this online account. Thank
you!
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Refund
I ordered an online pickup with Sephora at 34st Nyc and I still have not
gotten a refund due to the fact my item was not in stock
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Re: Refund
Hi @Nata081, I'm happy to check on this and I'll send you a message!
Best regards, Laurie
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$100 rouge reward expired :-(
I’m so hurt! My $100 rouge reward expired before I could use it. I was
hanging on to it to buy myself something special but now I can’t. Does
anyone know if there’s anything I can do? Losing the gift card plus the
points hurt.
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Re: $100 rouge reward expired :-(
Hi @TNoMoney, I'm sorry about this! The Rouge Rewards will expire after
90 days. I'll check on this and I'll send you a message. Best regards,
Laurie
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Re: $100 rouge reward expired :-(
Hi @SofieYaz, I'm sorry about this! The Rouge Rewards will expire after
90 days. I'll look into this further and I'll send you a message. Best,
Laurie
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Perfume Sample Set GWP - Missing Samples
Placed an order to receive the Mother’s Day Perfume Sample GWP.
Arrived and it’s missing the SDJ Spray plus one more perfume vial in
the bag. Promised 6 perfumes and the assortment of samples are no...
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Re: Can you edit your review
Hi @Akeve, Reviews can't be edited, but we can remove the review so that
you can resubmit it. I'll send you a message shortly to assist! Best,
Laurie
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