missing/not delivered package
Hi, I've ordered a Sephora package and it says it has delivered
yesterday morning. It's been 24 hours and there's still no sign! Ive
checked the neighbours, around the house. This has happened to me b...
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Re: missing/not delivered package
Hi @aamnad, I am sorry about that. I will send you a private message so
I can assist you with this. Thanks! Best Wishes, Janean
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Cannot review my cart
I want to delete some items in my cart and it won't let me review it.
I've exited out and logged back in and nothing.
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Point
I have an in store purchase today and they didn’t add my points. Anyone
can help please?
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Re: Point
@DijaRizeq I will send you a PM to help.
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VIB ROUGE POINTS
All my points have disappeared! I was saving them to use after Covid
calms down and when I start working again. So I logged in yesterday and
they were all gone! It hasn't been 18 months at all. Lost a...
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Re: VIB ROUGE POINTS
The same thing happened to me. Years upon years upon YEARS of saving
points and just GONE with no notice, no email nothing. I am pretty
appalled that I company I have been loyal to for over a decade w...
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Re: VIB ROUGE POINTS
Hi @ChloeENelson, I have sent you a private message. Please check your
messages when you have the chance. Thanks! Best Wishes, Janean
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Re: VIB ROUGE POINTS
Hi @sujo80, I'm sorry to hear about this. Points only expire if your
account has been inactive for the 12 consecutive months or more. You can
keep your account active by making a purchase or redeeming...
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Natasha Denona
When willl the Natasha Denona Circo Loco Eyeshadow Palettebe able to buy
...it should of been live on March 15 according to Natasha Denona
instagram ???
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Re: Natasha Denona
Hi @foxynewfie, It looks like this is currently available on the Sephora
US site and it's not available on the Sephora Canada site just yet.
Please be sure to sign up for email alerts on the product p...
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Re: Anyone Else Having Rewards Benefits Canceled?
@LaurieBT Hi Laurie! You are the one that I usually ask for help.
Another person was helping me but I figured I ask you, as I saw you on
here! So, about a week ago I logged on and all of "My Looks" th...
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My 1000 plus points have vanished!
I had 1000 plus points in my account and they have been erased in
January for inactivity! Really! I have been buying from Sephora
regularly and didn’t use my birthday points or make large purchases
th...
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My Recent Order
I placed an order on 3/12 and it still shows as “in progress”. Please
advise.
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Birthday change!
Hi! My birthday is set on January 1st 1800, but my actual birthday is
March 20 1991, how can I change this in my account? Thank you!
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Problem with Sephora store credit card
I am trying to make a purchase and when I proceed with the payment it
tells me that there is an error that verifies my information, but
everything is fine with the info
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Re: Problem with Sephora store credit card
Hi @MaritzaR25, I'm so sorry for the issues you are experiencing with
your credit card! I kindly ask that you contact Comenity Capital Bank
directly by calling 1-866-841-5037 (Sephora Visa) 1-866-864-...
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When will this eyeliner be back in stock?
This one eyeliner from the Sephora Collection, the one in Matte Black,
item number 1877505. This is similar to the one I tagged, just in matte
black. The last time I've been able to purchase it was just before
November. Is it still a continued item?
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Re: When will this eyeliner be back in stock?
Hi @Maddieso, My apologies! We don't have additional inventory details
for this item, however I recommend keeping an eye on the site and
checking back for updates. Warm regards, Laurie
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Re: When will this eyeliner be back in stock?
@Maddieso I'm sorry we don't have this information. But I suggest
checking back on our website as it may become available again in the
future or reaching out to your local Sephora store to see if they have
it available. Thank you!
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Unsuccessful authorization
Spoiler (Highlight to read)I need help to solve this problem! It is my
first time ordering at Sephora and I’m having such a bad experience. I
placed my order and when I’m checking to see the order and...
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Re: Does Cad Sephora not give out foundation samples?
Hi @sefinsider, For our current safety measures, please visit this link
here>
https://community.sephora.com/t5/Customer-Support/What-we-re-doing-to-keep-you-our-employees-and-others-safe-as/td-p/5369029.
Thanks! Best Wishes, Janean
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[Updated 5/26/20] Spring 2020 BI Relaunch FAQs
I remember seeing an email stating the program will launch on 4/30? Why
are you launching later? Given the impacts of the COVID-19 pandemic on
our operations, we will now be launching our new Beauty I...
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Re: [Updated 5/26/20] Spring 2020 BI Relaunch FAQs
I am super disappointed at Sephora´s new reward program. I think there
is no point on being rouge anymore. There are a million things I could
buy a Ulta that has a better point system than Sephora. I ...
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RE: [Updated 5/26/20] Spring 2020 BI Relaunch FAQs
This is awful. Honestly it is. The only difference between VIB and rouge
is that rouge can redeem 2500 points for a $100 reward. That is hardly a
difference because the rouge reward is released in suc...
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Re: [Updated 5/26/20] Spring 2020 BI Relaunch FAQs
One more thing to note, and I've been saying it for a couple of years
now--You need a "Super Rouge" category for those of us who spend
thousands each year with Sephora. That level should also get a longer
lead time on redeeming the major rewards.
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