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201,035 Posts
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Re: Package was lost, ended up being delivered later very late and all of the components are miss...
Hi @haooc Sorry to hear about this! I will send you a PM to assist.
Always,Danee
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Wrong address
Hello I recently placed an order and didn’t realize I put the wrong
apartment number😩 The status showed delivered but I think it probably
went to wrong address. Is there anything I can do to fix that? Thank
youu!
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1
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1 Reply
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0 Replies
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Change age range
Hello.Is it possible to change the age range showing next to my reviews?
Mine is incorrect, is says "over 54" but I'm in my 20's. Thank you for
your time. 😊
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5
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5 Replies
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Re: Change age range
The same thing happened when I posted a review for ceremonia it says I'm
over 54 but I'm 20 lol
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1 Reply
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Re: Change age range
Hi @BabyBunny1, I'm sorry about that! This is a known issue with some
reviews and it is being looked into. Regretfully, we are not able to
modify a review once submitted. But if you'd like me to remov...
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Re: Change age range
Hi @smiles100, I'll send you a message shortly to assist. Warm regards,
Laurie
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1 Reply
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Re: Change age range
Hello, My age range has been changed to over 54 years old. I see this
when I post reviews on products. I am not sure why but I am actually 20.
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0 Replies
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Unsuccessful Authorization
Hi, I placed three orders at the past two days, but all of them were
Unsuccessful Authorization. I never got an email or message explained
why that happened. I paid by gift card, but I used the gift c...
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1
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1 Reply
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3x points promotion doesn’t work
I just purchased an item for $44 during 3 x points promotion (I clicked
apply this promotion before purchase) but I only received 44 points.
When will they show in my account? Wanted to buy more produ...
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4
| 1 Hearts |
4 Replies
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Re: 3x points promotion doesn’t work
Hi @dimanta @niki172 is correct! If your bonus points are not credited
within 24 hours after purchase, please send me a private message with
your registered email address and date of your purchase so ...
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| 2 Hearts |
2 Replies
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Re: 3x points promotion doesn’t work
I clicked “Apply” this promotion but it didn’t show in my order email
last time. I just placed another order today and this time in my email
says “Point Promotion”. In previous email did not say that.
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1
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1 Reply
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0 Replies
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Re: 3x points promotion doesn’t work
Hi there @dimanta as a Sephora Beauty Insider Community Ambassador I'd
love to be of help! So the program states that " Bonus points will be
automatically credited to your Beauty Insider account withi...
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| 1 Hearts |
0 Replies
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Tracking says delivered, but package not received
Hello. I just recently checked around my place to see if my package has
been delivered as the tracking says so, but my package doesn't seem to
be anywhere. I'm a bit worried if it got misdelivered or ...
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1
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1 Reply
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Re: Tracking says delivered, but package not received
Hi @Anonymous Oh no! I will send you a PM to assist. Always, Danee
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0 Replies
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Gate code needed for order
I didn't have the means to include any delivery details so forgot to
include the code! Order's labeled delivered but not received. Any help
would be appreciated, thank you!
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1
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1 Reply
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Re: Gate code needed for order
Hi @Anonymous Sorry to hear about this! I will send you a PM.
Always,Danee
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0 Replies
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Birthday
It says my birthday is Jan 1st when tmrw is actually my birthday ( July
19th ) how do i change this?
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1
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1 Reply
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Re: Birthday
Hi @kayleebw It looks like you were recently assisted with this! Happy
early birthday 🙂 Always,Danee
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Order stuck in 'on its way' for 2 weeks!!!
Order was supposed to be delivered on 7/7. It's been stuck in an "on its
way" status. Ups says 'delay'. Want a refund. Thanks.
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1
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1 Reply
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Re: Order stuck in 'on its way' for 2 weeks!!!
Hi @Zandygonz04 Oh no! I will send you a PM. Always,Danee
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Points not showing
Hello! I made an online purchase 3 days ago but my points are not
updated. Please help!
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1
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1 Reply
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0 Replies
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Assistance Needed, Live Chat Unavailable
I need help regarding an order, however live chat is not available.
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1 Reply
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Re: Assistance Needed, Live Chat Unavailable
Hi @Anonymous I will send you a PM to help! Always, Danee
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Re: Merge a
Hi there @valerdz as a Sephora Community Ambassador I'd love to help
answer your question! The best way to merge two accounts is by calling
the Sephora customer service line at 1-877-737-4672. This li...
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1 Reply
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Re: Trouble with 10% off text code
Hi @bibirod Oh no! I'll send you a PM to assist. Always,Danee
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1 Reply
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Re: Account number
Hi @PetraZ You should be able to make a payment by calling the phone
number on the back of your car or through Comenity's EasyPay! In regards
to your account number, I recommend contacting them via ph...
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Re: I have two email accounts and want to consolidate into one account.How??🙁
Hi @Anonymous I will send you a PM to help! AlwaysDanee
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Re: I have two email accounts and want to consolidate into one account.How??🙁
@Anonymous your best bet is to call customer service; you actually can't
consolidate the accounts yourself.
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0 Replies
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Birthday
Hello, I was on my account and it said that my birthday is on Jan 1 is
there a way I can change it without calling?
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3
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3 Replies
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1 Reply
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