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200,602 Posts
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3x points promotion doesn’t work
I just purchased an item for $44 during 3 x points promotion (I clicked
apply this promotion before purchase) but I only received 44 points.
When will they show in my account? Wanted to buy more produ...
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Re: 3x points promotion doesn’t work
Hi @dimanta @niki172 is correct! If your bonus points are not credited
within 24 hours after purchase, please send me a private message with
your registered email address and date of your purchase so ...
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Re: 3x points promotion doesn’t work
I clicked “Apply” this promotion but it didn’t show in my order email
last time. I just placed another order today and this time in my email
says “Point Promotion”. In previous email did not say that.
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Re: 3x points promotion doesn’t work
Hi there @dimanta as a Sephora Beauty Insider Community Ambassador I'd
love to be of help! So the program states that " Bonus points will be
automatically credited to your Beauty Insider account withi...
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Tracking says delivered, but package not received
Hello. I just recently checked around my place to see if my package has
been delivered as the tracking says so, but my package doesn't seem to
be anywhere. I'm a bit worried if it got misdelivered or ...
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Re: Tracking says delivered, but package not received
Hi @GabbieMZ Oh no! I will send you a PM to assist. Always, Danee
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Gate code needed for order
I didn't have the means to include any delivery details so forgot to
include the code! Order's labeled delivered but not received. Any help
would be appreciated, thank you!
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Re: Gate code needed for order
Hi @rowlet Sorry to hear about this! I will send you a PM. Always,Danee
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Birthday
It says my birthday is Jan 1st when tmrw is actually my birthday ( July
19th ) how do i change this?
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Re: Birthday
Hi @kayleebw It looks like you were recently assisted with this! Happy
early birthday 🙂 Always,Danee
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Order stuck in 'on its way' for 2 weeks!!!
Order was supposed to be delivered on 7/7. It's been stuck in an "on its
way" status. Ups says 'delay'. Want a refund. Thanks.
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Re: Order stuck in 'on its way' for 2 weeks!!!
Hi @Zandygonz04 Oh no! I will send you a PM. Always,Danee
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Points not showing
Hello! I made an online purchase 3 days ago but my points are not
updated. Please help!
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Assistance Needed, Live Chat Unavailable
I need help regarding an order, however live chat is not available.
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Re: Assistance Needed, Live Chat Unavailable
Hi @KingRyan05 I will send you a PM to help! Always, Danee
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Re: Merge a
Hi there @valerdz as a Sephora Community Ambassador I'd love to help
answer your question! The best way to merge two accounts is by calling
the Sephora customer service line at 1-877-737-4672. This li...
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Re: Trouble with 10% off text code
Hi @bibirod Oh no! I'll send you a PM to assist. Always,Danee
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Re: Account number
Hi @PetraZ You should be able to make a payment by calling the phone
number on the back of your car or through Comenity's EasyPay! In regards
to your account number, I recommend contacting them via ph...
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Re: I have two email accounts and want to consolidate into one account.How??🙁
Hi @McKeyla I will send you a PM to help! AlwaysDanee
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Re: I have two email accounts and want to consolidate into one account.How??🙁
@McKeyla your best bet is to call customer service; you actually can't
consolidate the accounts yourself.
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Birthday
Hello, I was on my account and it said that my birthday is on Jan 1 is
there a way I can change it without calling?
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Phone number linked to account
Hi! I always use my phone number for my points at sephora, is there any
way I can use it to log in online?
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Re: Phone number linked to account
Hi @KarlaSofia1999, I will send you a PM to help! Always,Danee
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Pin code scratched off
I mistaking scratched off the PIN number from my 100 $ Sephora gift
card. Kindly assist on how to get the PIN number thanks
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lost or missing package
I recently ordered a few items from Sephora online. When I track my
items on the app, two items are missing from what I bought.
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Forgot to activate point multiplier
Spoiler (Highlight to read) I forgot to activate point multiplier but I
have bought things for two days now thinking it was automatic. Is there
any way to still get those points? 😭Spoiler (Highlight to read)
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Re: Forgot to activate point multiplier
Hi @sanniet I will send you a PM to assist! Regards, Danee
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