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Post in Customer Support

Wrong sample gift

I ordered beauty blush from rare beauty and sample are like Gucci flora perfume but currently I received order and then I check order so I got wrong sample like lipsticks like seriously I didn’t expect from you … I want my sample right now otherwise I return this order please consider and rply first r u gonna do it or not …

Re: Wrong sample gift

Hi @kumkumpatel

 

I'm sorry to hear that! Please note, substitutions will be made for out-of-stock samples. This is listed on our website here > https://www.sephora.com/beauty/samples-promotion#FreeSamples And on our samples page here > https://www.sephora.com/beauty/free-beauty-samples I understand they're a great way to try out new products and I'm sorry we were unable to send the ones you originally selected at checkout.

 

Regards,

Danee

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