Wrong reward order received

[huang]

Hi there, I redeemed a 2000-point reward for a damaged hair duo, but unfortunately, I received something else instead. I tried calling and chatting with customer service, but it took an incredibly long time to get through. 

[keelybt]

@huang I'm sorry to hear that! I have removed your order number from your post as we don't allow that shared publicly. I see that you are currently being assisted with this by chat.