Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Wrong items received!

Hi, I just received my package and noticed none of the products I got are items I bought, other than one of the samples I requested!  I'm just trying to figure out if I return these items in-store, and request a full refund, will my shipping be reimbursed.  I would like to try and purchase the items instore instead. Thanks in advance!

Re: Wrong items received!

@1marvelousmat,

 

I am truly sorry to hear that the items were missing from your order! I had to edit your post and remove the order number, I will also be sending you a message to help.

❤️ Melissa
1 Reply
Conversation Stats
  • 1 reply
  • 1068 views
  • 0 Hearts Given
  • 2 Contributors