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Post in Customer Support
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Wrong Billing Address

Hello! I was wondering if anyone has been through this situation. I recently placed an order for the Sephora sale and I just realized I put the wrong billing address. I see the charge on my card, so I think it went through but also my order’s status has been “Processing” for a few days already. So I’m not sure if my order actually went though but it’s too late to cancel the order. What should I do?

Re: Wrong Billing Address

@bnnmlk I'll be happy to look into this for you. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

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