Worst customer service

[Emiliadiaz]

I have been a Sephora customer for decades and am currently extremely frustrated with the treatment I have received from their customer support.

I placed an order shipped with UPS that was supposedly delivered on May 21st and received by "Amazon" to my freight forwarder address in the USA. Since Sephora's policy is that they ship to freight forwarders at the customer's risk as long as it is reasonable to assume the package was delivered, their response is that they can do nothing else for me. I called UPS and they informed me that the package was actually delivered yesterday and that on the 21st it was still in transit in a warehouse that UPS uses and that only Sephora can claim this package; which Sephora also refuses.

So I have a USD 400 package somewhere in the USA and the company that sold it to me is unwilling to help me in any way. It has been truly frustrating speaking to customer service and receiving the same response that does not consider the information of my specific case. In my last conversation, the representative just closed it...

I don't believe this is how loyal customers should be treated... I cannot believe that this is what the company's owners and management expect of the people that talk to their customers. 

[LaurieBT]

@Emiliadiaz, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you!