Worst customer service

[blingmj]

I returned some items to Sephora and it got delivered on Aug 9th. 

Sephora agent told me it is refunded, however I didn’t receive any confirmation email!(I checked spam and trash ..nowhere!!) and it is not refunded to my financial institution. I contacted the financial institution, and they said they didnt receive anything from Sephora.

I talked to two Sephora agents and they told me it is refunded and they cant do anything!!!! If you refunded me, where is my refund? And why cant you send a confirmation email?? This is worst customer service!!!

[DaneeBT]

@blingmj I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings. Thanks! 

[DaneeBT]

@blingmj Oh no! It looks like your private messages are currently turned off. Please send me a private message with your order number and items returned or you may contact us via phone at 1-877-737-4672 or via our live chat once more for assistance. Thank you!