Worst customer service! Racist and Unprofessional workers!!

[RandomNickname2]

On Friday I went with a Friend at Sephora on 86th street In NYC and was instantly turned off by the vibe the store gave off. Me and my friend are both women of color and as soon as we stepped in every worker had their eyes on us. While trying to shop we were followed around the store by different workers literally (this is not an exaggeration) asking us every 3 minutes if we needed help or another bag to hold our stuff. I was the only one shopping so we only needed one bag. After for the millionth time of asking us if we needed help and frustratingly telling them No they followed us some more and pretended to fix things next us.  After such an unsettling shopping experience we quickly brought something and as we were trying to leave a worker stopped us and asked if we found everything okay as we said yes and proceeded to leave they asked if they could check if we did. Willingly showing them and then leaving we decided that if this is how Sephora wants to represent themselves by being prejudice we will not be giving them our business anymore.

[PenelopeBT]

Hi @RandomNickname2,

I'm so sorry to hear this and it is not representative of the type of service we strive to give clients. I will send you a private message to provide further assistance.

Best,

Penelope