Worst Customer Service

[seacharms]

My package is missing and it says it was delivered on 4/9/25. The FedEx person took a picture of the package being delivered and because there’s this photo as proof of delivery, they cannot reship my items or provide me with a refund. 

The rep stated because I previously had a missing package, it’s business practice that they cannot do anything and I can go open up a claim with FedEx. The amount of money I spend at Sephora trumps this order of $250 worth of products. The last missing package of a substantial amount occurred probably more than 5 years ago. 

The delivery information can’t even be read in this photo and there isn’t any visible Sephora tape on the box or their logo. So for all I know this random box is proof it was delivered. It’s good to know that Sephora doesn’t value their customers one bit. 

[LaurieBT]

@seacharms, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and shipping address, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!